Summary
- Cancel a paid plan any time. You keep it until the period you paid for ends.
- If you were charged by mistake, twice, or after cancelling, we refund it in full.
- Marketplace refunds are between buyer and seller, and we step in to settle disputes.
Version 2.5 · Effective 1 November 2026
This Refund Policy applies to Poultrack, a product of Bahman Limited (RC 8691357) ("Poultrack", "we", "us", "our") and to the websites, web app, mobile apps and related services we provide (the "Services"). It forms part of our Terms of Use and does not take away any right you have under Nigerian consumer protection law.
Poultrack plans
- If you are charged by mistake, charged twice, or charged after you cancelled, tell us within 30 days and we refund the amount in full.
- Yearly plans: if you ask for a refund within 14 days of paying, we refund the year, less anything you used beyond normal use of the plan. After 14 days, a cancelled yearly plan runs to its end date and the unused months are not refunded.
- Monthly plans: cancel before the renewal date to avoid the next charge. A month already started is not refunded.
- The Free plan and the 14-day trial cost nothing, so there is nothing to refund.
- If we withdraw a paid feature you were relying on, or the Services are unavailable for a long time, we will refund the part of the period affected.
Ask under "Billing" on the contact page. Refunds go back to the way you paid. They can take several working days to show, depending on your bank or payment provider.
Marketplace orders
The seller is responsible for what they sell. If goods do not arrive, are not as described, or arrive damaged or unfit, tell the seller first and then contact us within 7 days of delivery, or within the day for perishable goods. We look at both sides, ask for photos or other proof, and decide fairly. Where a refund is due, we arrange it from the payment or ask the seller to repay it.
Orders that are cancelled before they are dispatched are refunded in full. Change of mind is not a reason for a refund on perishable goods that arrived as described.
Vet consultations and deliveries
Fees for a vet or a delivery go to the vet or delivery partner, less our 2.5% processing fee. If the service was not provided, or was not provided with reasonable care, contact us within 7 days and we will look into it with both sides. A fee for advice that was given is not refunded only because the result was not what you hoped for.
How long we take
We reply to refund requests within 3 working days and decide within 10 working days. If we say no, we explain why.
Contact us
Use the contact page and choose "Billing".
Questions about this page?
Talk to a person. We read every message.